IOC - Patient Transportation Specialist M-F Nights Job:
Methodist Le Bonheur Healthcare

167639-en_US
Methodist Le Bonheur Healthcare
Memphis Tennessee
Healthcare
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Description
Summary

The Patient Transportation Specialist provides support and dispatch for the non-emergency ground and air transportation of patients in a safe, secure and professional manner. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Education/Experience/Licensure

 

Education/Formal Training

Work Experience

Credential/Licensure

 

REQUIRED:

High school diploma or GED required.

One (1) year of related work experience required.

N/A

 

PREFERRED:

Graduate from an accredited program in Emergency Medical Services strongly preferred.

 

Call center experience in a Healthcare environment strongly preferred.

N/A

 

SUBSTITUTIONS ALLOWED:

N/A

N/A

N/A

Knowledge/Skills/Abilities
  • Ability to understand and prepare moderately complex written materials, such as patient records.
  • Ability to communicate verbally with all level of associates, management, physicians, patients and their families.
  • Ability to follow established procedures and regulations.
  • Ability to exercise independent judgement and initiative.
  • Basic knowledge of PC and radio communications hardware and dispatching software.
Key Job Responsibilities
  • Prioritizes transportation requests according to the patient’s acuity to ensure that emergent transportation requests receive priority.
  • Documents any quality and service incidents concerning any problems that may occur in the course of a shift.
  • Maintains a basic understanding of insurance and issuing payment authorizations.
  • Performs other functions as needed.
Physical Requirements
  • The ability to sit for long periods in a call center environment.
  • Must have good balance and coordination.
  • The Associate is required to have close visual acuity including color, depth perception, and field of vision to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
  • Ability to react quickly and calmly to emergency situations.
Basic Qualifications
Requirement