HR - Benefits Administrator (Retirement Plan Experience Required) Job:
Methodist Le Bonheur Healthcare

Methodist Le Bonheur Healthcare
Memphis Tennessee


The Benefits Administrator, working under limited supervision, administers assigned health, welfare and/or retirement programs, resolves issues and claim concerns, provides effective and reliable information to Associates, former Associates, Leaders and HR, and develops and delivers communications of a more complex and comprehensive nature.  The incumbent delivers exceptional customer service and serves in a lead capacity for the department. Models appropriate behavior as exemplified in The Methodist Mission, Vision and Values.



Education/Formal Training

Work Experience





Associates Degree in Business Administration, Accounting, Finance or related field required.


Five (5) years of Human Resources experience, preferably in Benefits.




Bachelors degree in similar field preferred.


Certified Benefits Professional (CBP) or Professional Human Resources Certification through SHRM or HRCI preferred.







  • Knowledge of benefits processes, procedures and regulations to handle duties and tasks of substantial variety and complexity.
  • Possesses and applies a broad knowledge of principles, practices, and procedures of field to accomplish the completion of difficult assignments.
  • Strong critical thinking and problem solving skills, with the ability to manage issues or problems involving careful interpretation, analysis, and diagnosis.
  • SAP payroll/benefits experience is a plus.
  • Ability to work as an individual contributor as well as a team player.
  • Must possess the ability to exercise discretion, tact, and independent judgment.
  • Detail oriented with excellent planning, organizational, and customer service skills to effectively communicate with all levels of management, Associates, and providers. 
  • Excellent written and verbal communication skills.
  • Exceptional interpersonal skills with the ability to handle sensitive and confidential situations and documentation.

Key Job Responsibilities

  • Administers assigned health, welfare and/or retirement programs to ensure compliance with federal and state regulations. Updates enrollment and payroll systems as needed.
  • Provides day-to-day guidance to Benefits team members in a lead capacity.
  • Researches complex benefits and/or retirement issues.
  • Consults with Associates and HR and works with vendor partners to handle benefit inquiries and resolve issues and concerns.
  • Works with Benefits leadership to ensure effective processes and responsive customer service.
  • Develops and delivers benefits communications.
  • Performs other job functions as requested.

Physical Requirements

  • The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
  • Must have good balance and coordination.
  • The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
  • The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
  • The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.

Basic Qualifications