Description
Our client is a leader in the healthcare / pharmaceutical space, and they are currently searching for a Fulfillment Pharmacy Technician for their Waltham, MA Office
Position Summary
This position will focus on fulfillment of open prescriptions from long term care facilities, in a closed door, high volume pharmacy. Experience with the Dosis robot would be a huge advantage, but can be trained. Candidates must be registered pharmacy technicians in Massachusetts. National certification is a plus.
Essential Functions
Perform job assignments in full compliance and complete understanding of the State and Federal laws and internal policies and procedures governing the handling, dispensing and distribution of controlled substances. Receive and stock inventory of medications in keeping with inventory storage organization system and regulatory and policy requirements. Contribute to periodic inventory process, counting, and recording drugs and supplies on hand. Select drugs from stock, count, package and accurately label prescriptions for Pharmacist verification and shipment. Respond to inbound Pharmacy calls, demonstrating customer service excellence, and triage to appropriate clinician or department. Communicate with patients, prescribers' offices, and associates with a focus on building and maintaining enduring business relationships to the benefit of the organization and its customers. Obtain patient's medication drug list for DUR investigation. Adjudicating and reviewing prescription insurance claims of medications to be delivered to patients and providers.
Competency
Consistent focus and attention to detail resulting in superior accuracy. Exemplary communication skills, customer service, and customer relationship building skills; including listening, speaking, and writing. Demonstrated organizational skills. Clear and consistently demonstrated understanding of healthcare protocols for privacy. Demonstrated proficiency with pharmacy applications and in operating computer with knowledge of office software including MS Word and Excel May require demonstrated knowledge of medications utilized for therapy in the defined disease states served by the assigned pharmacy.
Education/Experience Requirements
High School Diploma or equivalent, plus additional specialized training in pharmacy/medical benefit access and requirements. Minimum 1 year' experience in healthcare customer service with knowledge of benefits access processes highly preferred. Massachusetts pharmacy technician license. National certification preferred Experience with Dosis Robot preferred
