Financial Counselor - Hughes Spalding 3pm-11pm:
Children's Healthcare of Atlanta

Children's Healthcare of Atlanta
Atlanta Georgia

Requisition #:  23474     
Name of Location:   Hughes Spalding
Work Schedule:  Rotating Weekend
Employment Type:  Full-Time
Work Days:  Variable 


Serves as primary contact to educate family and community about financial assistance and charity care programs, health insurance exchange, or alternate insurance programs as appropriate. Conducts all interactions in a manner that will result in a positive patient experience and appropriate reimbursement for services. Works in partnership with other team members to provide quality service to proactively support efforts that ensure delivery of safe patient care and services and promote a safe environment at Children’s Healthcare of Atlanta.


  • High school diploma or GED and any state-specific training and examination requirements


  • No professional certifications required


  • Experience in social services or public assistance programs, including personal contact with clients


  • College degree
  • Experience in healthcare financial counseling
  • Fluency in Spanish or other foreign language
  • Experience in social services or public assistance programs, including personal contact with clients
  • Certified Patient Account Representative (CPAR), Certified Healthcare Access Associate (CHAA), or Certified Financial Counselor (CFC)


  • Must have a sense of responsibility, professionalism, empathy, and a commitment to customer service
  • Excellent written and oral communication skills


  1. Interviews patients and/or family members to secure information concerning insurance coverage, eligibility, and qualification for various financial assistance programs and/or arranges payment plans.
  2. Educates, screens, and assists patient/family to obtain insurance coverage through enrollment in programs, including Medicaid, Medicare, and other state-based assistance programs.
  3. Requests patient payments as necessary and identifies third-party liability accounts for hospital lien filing.
  4. Obtains eligibility for medical evaluations and procedures.
  5. Determines eligibility of patients under Children’s Financial Assistance Program.
  6. Monitors work queues daily to complete appropriate follow-up procedures with responsible parties and include reasons of denial, dates of eligibility, and other appropriate information.
  7. Identifies and maintains list of available programs of financial sponsorship of healthcare services and eligibility requirements for each program.
  8. Applies excellent verbal and non-verbal communicative skills to identify and reduce anxieties/concerns of patients and/or families/friends.
  9. Interacts effectively with medical staff, other departmental employees, and other hospital personnel.
  10. Maintains confidentiality of patient information.
  11. Self-motivates, multitasks, and prioritizes effectively in a fast-paced environment.


Safety: Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Responsible for the reporting of employee/patient/visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system.


Compliance: Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility. Identifies potential risk areas within area of responsibility and supports problem resolution process. Maintains records of compliance activities and reports compliance activities to the Compliance Office.


The above statements are intended to describe the general nature and level of work performed by people assigned to this classification.  They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.


Ability to lift up to 15 lbs independently not to exceed 50 lbs without assistance

Bending/Stooping - Occasionally (activity or condition exists up to 1/3 of time)

Climbing - Occasionally (activity or condition exists up to 1/3 of time)

Hearing/Speaking - Effective communication with employees, supervisors/managers and staff. Effective communications with patients and visitors, as required.

Lifting - Occasionally (activity or condition exists up to 1/3 of time)

Pushing/Pulling - Occasionally (activity or condition exists up to 1/3 of time)

Sitting - Constantly (activity or condition exists 2/3 or more of time)

Standing - Occasionally (activity or condition exists up to 1/3 of time)

Walking - Occasionally (activity or condition exists up to 1/3 of time)


Some potential for exposure to blood and body fluids



Location Address:  35 Jesse Hill Jr. Drive, SE, Atlanta, GA  30303
Function:  Revenue Cycle - Patient Financial Services



Children’s Healthcare of Atlanta has been 100 percent dedicated to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow.

With 3 hospitals, 27 neighborhood locations and a total of 622 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 60 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report.

Children’s has been ranked on Fortune magazine’s list of “100 Best Companies to Work For” for twelve consecutive years and named one of the “100 Best Companies” by Working Mother magazine. We offer a comprehensive compensation and benefit package that supports our mission, vision and values. We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country.  Connect to our mission of being Dedicated to All Better and impact the lives of hundreds of thousands of patients and their families each year.

Basic Qualifications