Field Service Representative-Bay Area:
Bayer AG

Bayer AG
Berkeley Cali
Bayer is a global enterprise with core competencies in the Life Science fields of health care and agriculture. Its products and services are designed to benefit people and improve their quality of life. At Bayer you have the opportunity to be part of a culture where we value the passion of our employees to innovate and give them the power to change. 


Field Service Representative-Bay Area 




The primary purpose of the position is to provide direct on-site emergency service, and preventive maintenance and installation support service to end user customers while ensuring the highest levels of customer satisfaction. The position is also responsible for assisting in reaching Divisional Service Zone Revenue targets with individual territory work group sales responsibilities of up to $450K 1 – 2 million and to communicate product sales opportunities to Sales and Applications team members as needed. Willingness to acquire and use sales skills is a must. Requirements of this role will include; extensive travel (50000 to 75000 driving miles per year), working with contaminated products, exposure to X-rays and Magnetic fields, sick patients and the need to lift heavy equipment (over 50lbs). Typical workweek approaches 50 hours and on-call duty as needed by Division Zone Service manager


The primary responsibilities of this role, Field Services Representative, are to: 


  • Perform preventive maintenance, repairs, and installations at end user customer sites using approved Bayer documentation;
  • Schedule and organize own work activities, ensure efficient operations;
  • Organize and re-order inventory valued at $20K to ensure quality work and low incident of defective or incomplete on-site customer visits. Be responsible for proper return of all defective inventory for replenishment;
  • Price service calls, offering discounts or converting to full contracts when needed;
  • Generate service revenue of up to $500K in given work group (Individual revenue responsibilities may vary);
  • Prepare and develop sales quotes and follow through to close the sale. Call end-user customers, purchasing agents and Bayer dealers to finalize and ask for the order;
  • Interface heavily with Service Admin/MSRC billing processors to ensure proper & timely invoicing. Assist in collection activities within a given territory;
  • Generate customer interest and communicate to Service Marketing Representative, in some cases;
  • Generate and communicate sales leads to respective sales rep for new product or disposable opportunities;
  • Maintain company car, oil changes, tire rotation, etc. and tools in good working order valued at $35-$45K;
  • Ensure all proprietary info is safe guarded from non-Bayer personnel, includes: Service & Training Manuals, Diagnostic and Calibration software, BIT keys, etc.




Your success will be driven by your demonstration of our LIFE values.  More specifically related to this position, Bayer seeks an incumbent who possesses the following:


Required Qualifications:


  • Associate’s Degree in Electronics, IT Networking, Computer Science or relevant discipline required with 2 years of applicable experience OR Bachelor’s Degree in relevant discipline with 0 years of applicable experience;
  • Equivalent Military Experience/ Training in areas such as Electronics, Aviation, IT, Computer Science or relevant training with 2 years of applicable experience can be considered in lieu of degree;
  • Technical trade skills in areas such as, soldering, electrical installation & troubleshooting;
  • Prior experience in a customer facing role;
  • Demonstrated ability to work in a face paced self-directed environment;
  • Good verbal and written competencies; along with flexibility and good judgment;
  • Ability to prioritize workload and tasks to maximize revenue;
  • Proficient in Microsoft Office product suite & comfortable in using company specific databases and CRM systems;
  • Ability to travel within assigned territory and nationally, at times overnight and extended time periods;
  • Must hold a valid driver's license.


Preferred Qualifications:


  • Demonstrated knowledge of Medical Device & Radiology business;
  • Prior experience in a Field Service Role and/or regulated industry.




Bayer is an Equal Opportunity Employer/Disabled/Veterans


Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.  

Application Period:Posted until 2/28/18Reference Code:8749   
Division:Pharmaceuticals  Location:United States : California : Acampo || United States : California : Anaheim || United States : California : Bakersfield || United States : California : Berkeley || United States : California : Burbank || United States : California : Colusa || United States : California : Corona || United States : California : Davis || United States : California : El Centro || United States : California : Emeryville || United States : California : Escondido || United States : California : Esparto || United States : California : Fremont || United States : California : Fresno || United States : California : Irvine || United States : California : Lancaster || United States : California : Long Beach || United States : California : Los Angeles || United States : California : Manteca || United States : California : Milpitas || United States : California : Modesto || United States : California : Mountain View || United States : California : Oakland || United States : California : Palm Springs || United States : California : Residence Based || United States : California : Richmond || United States : California : Roseville || United States : California : Sacramento || United States : California : Salinas || United States : California : San Bernardino || United States : California : San Diego || United States : California : San Francisco || United States : California : San Jose || United States : California : San Ramon || United States : California : Santa Clarita || United States : California : Santa Rosa || United States : California : Shafter || United States : California : Sunnyvale || United States : California : West Sacramento   
Functional Area:Engineering  Position Grade:Z208   
Employment Type:Regular Work Time:Salaried; non-exempt 
Contact Us
Pittsburgh, PA+1 877 229-3727[email protected]
Basic Qualifications