Field Service Engineer:
Charles River Laboratories, Inc.

Charles River Laboratories, Inc.
Boston Massachusetts

For nearly 70 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.

Provide regional field based, customer facing, technical services for endotoxin, rapid bioburden and microbial detection products and services.  Identify and develop technical service contract sales opportunities. Participate in the development of the technical service sales contract portfolio. Also responsible for resolving client service issues and supporting client testing needs.  Perform product installations at customer sites and manage the annual qualification program at assigned customers. Assist field sales personnel in product demonstrations, new customer training and product validations.


•    Provide technical assistance and problem resolution to customers via telephone, email, or on site communication.  Analyze and resolve routine and unique product performance and user error issues for an assigned region. 
•    Schedule on-site service visits for preventive maintenance and service calls for an assigned region.
•    Complete all required field service activities and documentation as assigned based on specific product, customer and or standard operating procedural requirements.
•    Provide analysis of instrument performance remotely and onsite for contract and billable customers.
•    Promote and deliver service contracts to convert customers from billable to contract coverage.
•    Promote the up-selling of contract services from the service sales contract portfolio.
•    Responsible for completing all service and compliance documentation as required by company policy, cGMP and FDA.
•    Maintain current understanding of emerging technologies and competitive products.
•    Provide training documentation (SOP, package insert, manuals, etc) for products.
•    Participate in special projects as assigned to support ongoing product development.
•    Perform all other related duties as assigned.


•    Education:  Bachelor's degree (B.A. /B.S.) or equivalent in engineering, chemistry, microbiology, biology, or related scientific field.
•    Experience:  2-4 years related experience.   
•    An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.
•    Certification/Licensure:  None.
•    Other:  Advanced computer and math literacy required.  Ability to understand, follow and edit Standard Operating Procedures.  Operate in an FDA regulated environment and have an understanding of Good Manufacturing Practices.  Must be a self-starter and strong team player who can work effectively in a fast paced business with global operations.  Excellent communication and problem solving skills.  Prior experience with data entry into SAP, Salesforce or ServiceMax a plus.  LAL experience a plus.



Microbial Solutions

Our Microbial Solutions business group has a comprehensive portfolio of endotoxin testing, microbial detection and microbial identification products and services is unlike any other, and has been purposefully designed to meet the complex and ever-changing needs of the industry. We help clients to ensure product safety and quality with easy-to-use yet robust testing solutions that satisfy regulatory requirements, support critical decision making and improve operational efficienc


About Charles River

Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.


With over 11,000 employees within 70 facilities in 18 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges.  Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. And in 2016, revenue increased by 23.3% to $1.68 billion from $1.36 billion in 2015. 


At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of ~70% of the drugs approved by the FDA in 2016.


For more information, please visit


Equal Employment Opportunity

Charles River Laboratories, Inc. is an Equal Opportunity Employer M/F/Disabled/Vet

Basic Qualifications