Electronic Health Record Support Specialist:

Vancouver Washington

PeaceHealth is seeking a Electronic Health Record Support Specialist for a 1.0 full time equivalent Non-Exempt position. This position will be working Day shift with shift durations of 10 Hours.

Req ID: 157890



Facilitate the effective use of available information technologies as part of the Informatics Department through support, education and coordination. Integrates the learning needs of caregivers into their one-on-one support based on defined system work flows and processes.




  1. Participates as the primary, at-the-elbow Informatics resource for caregivers and providers to support the appropriate and effective use of the electronic health record (EHR).
  2. Collaborates with the Informaticists, Physician Champions and other expert users in support of caregivers and providers. 
  3. Incorporates adult learning principles and contemporary teaching strategies into training and support.
  4. Supports end users in one-on-one at the elbow.  Assess gaps in caregiver knowledge and reinforce training materials and workflow processes.
  5. Supports regional departments to promote sharing, collaboration, to support PeaceHealth strategies and meeting training needs.
  6. Acts as a liaison between caregivers and providers with Informatics, Clinical Education, IST, Analysts, Security, and the Clinical Service Desk, in support of caregiver and provider needs. 
  7. Collaborates with Learning and Development and clinical units in the initial system training and usage for new system users.
  8. Collaborates with local operational leaders to identify and assist caregivers and providers who request support or are identified as requiring additional support. May include accessing patient records in real-time to investigate documentation issues that are causing immediate patient care/movement concerns.
  9. Supports communication about EHR changes, upgrades, downtimes, and other events affecting use of the EHR to operational leaders, caregivers and providers.  application changes.
  10. Collaborates with operational leaders and Learning and Development in identification of education needs related to the EHR.
  11. Documents audits and tracking of end user issues and concerns, build requests, resolution of issues and escalate to expert user or help desk as appropriate.
  12. Performs other related duties as may be assigned.





  • Completion of a certification in a clinical discipline (Medical Assistant, Certified Nursing Assistant, etc.), or information technology or related field.



  • Minimum two years' in a hospital or outpatient environment with experience utilizing an EHR (or may have equivalent combination of education and/or experience).



  • Completion of a certification in a clinical discipline (Medical Assistant, Certified Nursing Assistant, etc.), or information technology or related field.



  • Excellent oral, written and interpersonal communication skills.
  • Excellent analysis/problem solving and critical thinking abilities.
  • Excellent computer skills with working knowledge of computer applications.
  • Excellent, facilitation and teaching skills.

Ability to work with multi-disciplinary teams (providers, nursing 


Please apply online to be considered. For full consideration of your skills and abilities, please attach a current resume with your application.


About PeaceHealth


PeaceHealth, based in Vancouver, Wash., is a not-for-profit Catholic health system offering care to communities in Washington, Oregon, and Alaska. PeaceHealth has approximately 16,000 caregivers, a multi-specialty medical group practice with more than 900 providers and 10 medical centers serving both urban and rural communities throughout the Northwest. In 1890, the Sisters of St. Joseph of Peace founded what has become PeaceHealth. Today, PeaceHealth is the legacy of its founding Sisters and continues with a spirit of respect, stewardship, collaboration and social justice in fulfilling its Mission. 


We offer competitive compensation, a robust benefits package and a collaborative, Mission-driven work environment! To learn more about working at PeaceHealth and the Vancouver community please visit our homepage: www.peacehealth.org/careers.


Get a feeling for the Spirit of PeaceHealth through this three-minute video, and visit us on Facebook or LinkedIn!


Questions? Review our Employment FAQ or email Recruitment@peacehealth.org. Please note this email does not accept resumes or applications.


Location: Vancouver, Southwest Medical Center (150)
Job Category:  Allied, Ancillary & Clinical Support 
Shift:  Day
Shift Length: 10 Hours
FTE: 1.0
Work Type:  Full Time
Hourly compensation starts at: $DOE, more depending on experience
Required Certifications/Licensure: 


PeaceHealth is committed to providing equal employment opportunities to all qualified job applicants and employees without regard to the following statuses: protected veteran; qualified individual with a disability; race; ethnicity; religion; gender; pregnancy; gender identity; national origin; age; genetic information; sexual orientation; or any other protected status in accordance with local, state, or federal laws.


The above information is intended to indicate the general nature and level of work performed by this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of caregivers assigned to this job.


Posting Notes: Vancouver || Allied, Ancillary & Clinical Support || Nursing Assistant, Medical Assistant, LPN || Full Time || QUALITY IMPROVEMENT

Basic Qualifications