eCommerce Manager:
Charles River Laboratories, Inc.

Charles River Laboratories, Inc.
Wilmington North Carolina

For 70 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.



We are seeking an experienced eCommerce Manager for our Corporate Functions site located in Wilmington, MA. 


The following are minimum requirements related to the eCommerce Manager position. 


In this dynamic role you will sit at the axis of our Technology and Marketing teams and as such, are able to leverage your deep understanding of both to elevate, roadmap and deploy new eCommerce strategies as well as online marketing, email marketing and website design projects. Successful candidates are passionate about marketing and technology and have hands-on experience building robust eCommerce strategies in close collaboration with Technology & Marketing stakeholders.


Duties and Responsibilities:

  • Create, plan and execute effective eCommerce strategies
  • Manage corporate and eCommerce websites, systems, and integrations
  • Identify, negotiate and manage project related contractors and vendors as necessary
  • Partner with IT, marketing and sales teams to respond to eCommerce requests in a way that positions the company to win business
  • Benchmark, measure, analyze, and report on results of eCommerce and online marketing initiatives such as web store sales, email campaigns, SEM, and SEO
  • Advocate best practices and research new industry trends/opportunities for increased web store sales and other online marketing efforts.
  • Oversee the development and deployment of new eCommerce strategies and ensure high quality website design and development
  • Work collaboratively and productively with numerous internal stakeholders
  • Serve as a marketing expert and evangelist both internally and externally
  • Able to mentor, coach and manage less experienced team members


Required Skills, Knowledge, and Experience:

  • Bachelor’s degree
  • 5+ years in Marketing, Business and or Sales
  • 3+ years’ experience managing B2C and B2B eCommerce environment
  • Demonstrated success delivering enterprise applications within education, training or similar markets
  • Experience managing digital projects, programs and/or services
  • Strong project and budget management skills
  • Experience managing global vendors and service providers
  • Certification in Magento 2.0 preferred
  • Strong HTML skills, preferably including HTML5 and responsive email HTML;
  • Strong familiarity of Google Analytics
  • Experience with Pardot Marketing automation or similar Marketing automation systems preferred
  • Experience with Salesforce CRM or similar CRM systems preferred
  • High attention to detail and the ability to manage multiple projects simultaneously



About Corporate Functions

The Corporate Functions provide operational support across Charles River in areas such as Human Resources, Finance, IT, Legal, Sales, Quality Assurance, Marketing, and Corporate Development. They partner with their colleagues across the company to develop and drive strategies and to set global standards. The functions are essential to providing a bridge between strategic vision and operational readiness, to ensure ongoing functional innovation and capability improvement.

About Charles River

Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 11,000 employees within 70 facilities in 18 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges.  Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. And in 2016, revenue increased by 23.3% to $1.68 billion from $1.36 billion in 2015.

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of ~70% of the drugs approved by the FDA in 2016.

For more information, please visit

Equal Employment Opportunity
Charles River Laboratories, Inc. is an Equal Opportunity Employer M/F/Disabled/Vet

Basic Qualifications