Dispatcher - Ambulance Services - Presence Covenant Medical Center:
Presence Health

Presence Health
Urbana Illinois

Requisition ID: 44651

Location: Presence Covenant Medical Ctr

Location Address:
1400 West Park Street, Urbana, IL  61801 United States (US)


Daily Hours: 8
Standard Hours: 20
Employment Status: Part-time 
Employment Type: Regular 
Shift: Rotating


The Dispatcher relays and exchanges information efficiently with those providing transportation services.  Receives calls for emergency and non-emergency medical assistance.  Dispatches staff and equipment to ensure rapid response and maintains records and logs.

  1. Answers multiple phone lines to receive calls for transportation. Prioritizes requests in accordance with established standards. Relays pre-arrival instructions for staff.
  2. Dispatches closest available transportation team. Utilizes directories and mapping software to provide direction as needed. Contacts other ambulance, fire, or police services when additional direction is needed. 

  3. Receives requests for non-emergency transports from ministry staff and other agencies and schedules requests in a timely manner. Contacts patient care staff to inform of scheduled changes as needed.

  4. Coordinates and dispatches personnel with PRO during disasters and in conjunction with outside departments/agencies according to policies and procedures.

  5. Maintains and updates records and logs such as radio and telephone call logs, dispatch information, time sheets, etc. Inputs billing information on services provided


Education and/or Experience                                                              

High School diploma or equivalent required.

Must be at least 19 years of age.

Knowledge of order processing systems and dispatch software preferred.

Cardiopulmonary Resuscitation (CPR) certification required.

Emergency Medical Dispatch (EMD) certification preferred.


Business Unit: Presence Covenant Med Center


EOE of Minorities/Females/Vets/Disability

Basic Qualifications