PropacPayless - Vancouver - Pharmacy Technician I (Customer Service Rep) $500 Sign on Bonus:
PharMerica

35963-en_US
PharMerica
Vancouver Washington
Pharmacy
Apply
Description

PharMerica Corporation is a premier institutional pharmacy services provider, dedicated to providing quality patient care and innovative pharmacy solutions to institutional customers and patients in long-term care settings. With nearly $2 billion in annual revenues, PharMerica is one of the nation's largest institutional pharmacy companies. PharMerica operates more than 100 institutional pharmacies in 45 states and serves nursing facilities that care for approximately 350,000 patients.

 

PharMerica has acquired PropacPayless, an independent senior living and long-term care pharmacy based in Vancouver, WA, from Moda Health.

PropacPayless has more than 34,000 clients, primarily in the Northwest and West. With this new partnership, companies will build on PropacPayless’ customer relationships while using PharMerica’s scale, proximity and clinical programs to serve the senior living, long-term care, hospital, home infusion, behavioral health, specialty and oncology pharmacy markets.

PharMerica in Vancouver, WA is recruiting a Customer Service Representative to join our team.

 

The Customer Service Representative under the direct supervision of a Pharmacy Technician Supervisor provides customer support services via telephone.

 

Essential Functions:

  • Receives in-bound communications from customers and/or facility personnel.  Documenting real-time call in CRM, following specific lines of questioning to gather pertinent facts, recording situation electronically, and forwarding concerns to appropriate functional area for resolution.  Associate will follow-up on all issues and serve as key point of contact between client and PharMerica to ensure customer satisfaction and positive customer outcome.
  • Determines type of inquiry, documenting issue into CRM database, assigning each issue by functional area (Ops, Clinical, and CSR) for investigation, resolution, and follow-up.
  • Works with other functional areas to resolve customer issues, documents case in the system database, and notifies appropriate parties of what course of action needs to be taken for resolution.
  • Works with Pharmacy General Managers and RBO’s to resolve customer concerns and issues.
  • Works with associates in other functional areas, regional account management representatives and regional operations to resolve customer service problems.
  • Works with patients, collecting customer satisfaction information to satisfy carrier requirements based on quality of service.
  • Performs other tasks as assigned.
  • Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required.  Each essential function is required, although reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Minimum Qualifications:

  • High School Dipolima or equivalent required
  • Associate's or Bachelor's degree desired
  • Washington Certified Pharmacy Technician License required
  • Previous experience in healthcare desired
  • 1+ years in call center/customer service required
  • Must be available to work Tuesday through Saturday 1:00 pm to 10:00 pm or Wednesday through Saturday 11:00 am to 10:00 pm 

 

EOE M/F/D/V

 

Accelerate Your Career with PharMerica!

Basic Qualifications
Requirement