Customer Service Representative Associate - Eagan Job:
Blue Cross and Blue Shield of Minnesota

20362-en_US
Blue Cross and Blue Shield of Minnesota
Eagan Minnesota
Healthcare
Description

About Blue Cross



At Blue Cross and Blue Shield of Minnesota, we are developing industry-leading strategies every day that make a healthy difference in people’s lives. Blue Cross has a legacy of improving health through innovation because we believe that everyone should have the opportunity to live the healthiest life possible. Chartered in 1933 as the state’s first health plan, we’ve been serving the health care needs of Minnesotans for more than 80 years.



 



Blue Cross supports you with competitive pay and a comprehensive benefits package. Many Employee Resource Groups are active in the company, promoting inclusion and helping us meet the diverse needs of our workforce and our members. Join us, and enjoy a work environment where all employees are respected and valued — a workplace honored with a perfect score on the Human Rights Campaign Corporate Equality Index for 2017. Find your place at a company that cares.



 


Description Summary

This position is responsible for answering our customer questions pertaining to product information, benefits, claims resolution, eligibility and billing questions in a call center environment. Proactively provides information and education to customers, as appropriate, about a variety of health, financial, and self-service programs.



We provide 8-10 weeks of paid training to set you up for success in this role! Training for this class begins 3/12/2018. Schedule during training: Monday – Friday from 8:30 – 5:00 PM, Schedule after training: 2 week rotating shift between 8:00 AM -4:30 PM and 11:30 AM to 8:00 PM.



Interested to know what this role entails? Watch out realistic job preview video here: https://vimeo.com/218180043 .


Accountabilities


  1. Responds to customer telephone inquiries within a call center environment.

  2. Serves as a customer advocate by identifying underlying customer needs and guiding them to appropriate resources or programs.

  3. Delivers accurate information to customers in accordance with performance goals and objectives.

  4. Provides information to members/providers to support them in their healthcare decisions.

  5. Updates member information in system as needed.

  6. Must maintain a strict standard of confidentiality to ensure that our members protected health information (PHI) is secure.

  7. Other duties as assigned.


Requirements


  • High School diploma or equivalent.

  • 1 year of customer service experience.

  • Successful completion of the training provided.

  • Demonstrated skills as an empathetic and compassionate communicator.

  • Ability to quickly gain customer trust and confidence.

  • Demonstrated PC navigation and data entry skills.

  • Strong interpersonal communication skills.

  • Good oral and written communication skills.


FLSA Status

Non-Exempt

Blue Cross Blue Shield of Minnesota is an Equal Opportunity and Affirmative Action employer that values diversity. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on race, color, creed, religion, sex, national origin, genetic information, marital status, status with regard to public assistance, disability, age, veteran status, sexual orientation, gender identity, or any other legally protected characteristic.



 



Make a difference



Thank you for your interest in Blue Cross. Be part of a company that lets you be you — and make a healthy difference in people’s lives every day



Blue Cross is an Equal Opportunity and Affirmative Action employer that values diversity. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on race, color, creed, religion, sex, national origin, genetic information, marital status, status with regard to public assistance, disability, age, veteran status, sexual orientation, gender identity, or any other legally protected characteristic.



Blue Cross® and Blue Shield® of Minnesota and Blue Plus® are nonprofit independent licensees of the Blue Cross and Blue Shield Association

Basic Qualifications
Requirement