Description
Purpose
Provide prompt, efficient and friendly customer service. Efficiently manage the operations of the Pharmacy. Ensure accurate prescription dispensing and appropriate consultation. Supervise pharmacy technicians, grad interns and clerks in compliance with federal and state legislation as well as store policies and procedures.
Job Responsibilities and Accountabilities
* Provides prompt, efficient and friendly customer service through execution of patient care standards
* Smiles and greets customers in a friendly manner
* Genuinely thanks each customer and invites them to return
* Assists customers by:
* escorting them to the products they're looking for (when possible)
* making appropriate OTC recommendations
* securing products that are out of reach
* performing other tasks in every way possible to enhance the shopping experience
* Takes all steps required to fill prescriptions in compliance with all laws, regulations, physician orders and company policies and procedures regarding the sale of pharmaceuticals including:
* retrieves the correct and accurate product(s)
* counts; pours, or measures out the required quantity according to established company methods and procedures
* affixes the label permanently to the container
* performs a final audit of the prescription
* Offers advice and professional consultation in compliance with state and federal laws and regulations
* Actively endorses and participates in all clinical program offerings
* Responds to telephone requests from customers, physicians and vendors, which require the expertise of
the pharmacist
* Communicates and cooperates in a professional manner with peers, subordinates, managers, physicians,
and customers in all pharmacy related areas
* Ensures timely implementation of company policies, procedures and programs; and enforces professional and operational standards, including compliance with legal regulations
* Maintains all state and federal record keeping for controlled substances
* Supervises all pharmacy staff in accordance with Federal and State law while working in the pharmacy
* Follows all laws and company procedures regarding Medicare, Medicaid, and other third party insurance
plans, and participates in audits as appropriate in a timely manner
* Responsible for HIPAA compliance, and dispensing of over the counter drugs by law
* Accesses the pharmacy computer to obtain complete patient record (on both cash and third party prescriptions) and verifies third party plan parameters
* Orders product from distribution center or other appropriate source as necessary
* Stocks pharmacy product orders to specific bay locations
* Trains pharmacy technicians and abides by state regulations regarding technician training and licensure
* Maintains inventory levels to company goals, rotates stock, and utilizes RX return process
* Bags all products; affixes the receipt to the bag and places company stickers on items that are not in bags
* If a drive-thru pharmacy, able to operate microphone and drive-thru box
* Maintains strict adherence to company guidelines related to personal hygiene, dress code and Department Appearance Standards (DAS)
* Reports to work when scheduled and on time
Secondary Job Functions
* Knows the location of general over the counter merchandise
* Files paper and keeps pharmacy equipment and area clean and organized
* Ensures that bags and vials are replenished, and that trash is removed and floor is swept
* Attends company meetings for purposes of training, coordinating plans, and communicating policies and
procedures
* Regularly accesses and reviews all company communication and responds in a professional and timely
manner
* Performs other duties as assigned by the Pharmacy Manager, Store Director, Pharmacy District Manager and District Manager
* Maintains standards in the absence of the Pharmacy Manager
* Participates in all company sponsored programs
Scope
Number of Associates Supervised: Directly __0__ Indirectly __0__
* Supervises all pharmacy staff in accordance with Federal and State law while working in the pharmacy
* Provides feedback on pharmacy technician/clerk performance, and amplifies their professional understanding of their role in the pharmacy
* Trains pharmacy technicians and abides by state regulations regarding technician training and licensure
Job Requirements
Relevant Experience, Education, Certification, Knowledge, Skills and Abilities
* Must have a college degree in Pharmacy (BS or PharmD)
* Must pass the NAPLEX
* Must pass the State MPJE
* Must hold a valid state license
* Meets all requirements of and maintains status as a Certified Immunizer
* Must complete continuing education hours as required by law
* Must complete all required state, federal and company training programs (i.e. HIPAA, CDR, I-pledge, etc.)
* Ability to do simple addition, subtraction, copying figures, counting, and recording
* Proficiency in Microsoft Word, Excel and Outlook
* Possess the ability to understand and follow written, verbal or demonstrated instructions; write identifying
information; request supplies orally or in writing
* Visual requirements include clarity of vision at a distance of more than 20 inches and less than 20 feet with color vision, depth perception and field of vision
* Must be able to work shifts varying in length and time, including nights, weekends and holidays
Physical Environment
* The duties for this position are normally conducted in a store environment
* There is significant responsibility to maintain customer service levels and handle multiple priorities
* The position is occasionally exposed to dust, cleaning chemicals, and equipment movement hazards
* Most work is performed in a temperature-controlled environment
* Incumbent may stand for long periods of time
* Position requires periodic travel throughout assigned area by car
* Incumbent may use calculators, keyboards, telephone, and other office equipment in the course of normal workday
* Stooping, bending, twisting, and reaching may be required in completion of job duties
The above statements are intended to describe the general nature of the work performed by the employees assigned to this job. All employees must comply with Company policy and applicable laws. The responsibilities, duties and skills required of personnel so classified may vary within each department and/or location.
Additional Information
* Schedule: Full-time
