Credentialed Trainer II - Ambulatory:
Centura Health

Centura Health
Durango Colorado

Located in the scenic, historic and charming Southwest Colorado town of Durango, Mercy Regional Medical Center (MRMC) is a full-service, acute care hospital with Level III Trauma designation. Recognized by Healthgrades (a leading, independent health care ratings company) with awards for Outstanding Patient Experience and Patient Safety Excellence, as well as an “A” Hospital Safety rating  from The LeapFrog Group,  Mercy Regional Medical Center blends state-of-the-art technology  with a serene and comfortable environment to promote well-being and healing.  Specialty services include emergency care, surgical care, cardiac care, an Orthopedic and Spine Center of Excellence and a Family Birthing Center equipped with every amenity and a dedicated surgical suite.  Durango residents experience an exceptional quality life with world-class outdoor recreation including snow sports, river sports, hiking, biking and more. Learn more about us at:

Job Description/Job Posting ID: 124751

Recruiter Contact: Alison Williams - [email protected]

Clinic/Department: 8612 MRMC NURSING EDUCATION 


Schedule: Part Time

Shift: Days

Position Summary

Under general direction, organizes, prepares and conducts application-specific training programs for end-users of Health Information Technology (HIT) systems. Maintains records of training activities, employee progress and program effectiveness. Works along with Instructional Designers and Training Manager to optimize training conditions, curriculum and outcomes. Supports implementations, optimization programs, system upgrades, new-user education, and general needs of application-relevant end-users. Acts as the liaison for physicians and their staff to the hospital to ensure they are able to obtain information via our available IT solutions including Meditech, Epic, Synapse, RIS/PACS in a timely fashion. Meet and develop relationships with physicians and office staff to provide training and trouble shoot IT issues that arise in the outpatient Must pass job-specific credentialing processes. Perform other duties as assigned.

Minimum Education Requirements

  • BA/BS required, preferably in education or healthcare-related field. Equivalent work-related experience will be considered in lieu of degree.

Minimum Experience Requirements

  • 3 years of general computer application experience, including proficiency in Microsoft Word, PowerPoint, Excel and Outlook.

  • 3 years of electronic medical record (EMR) experience, preferred

  • 3 years of teaching/training experience, preferred.

  • 3 years of clinical experience, preferred.

  • Epic experience, preferred.

  • Must be proficient at oral and written communication and demonstrate competent listening skills.

  • Must be well organized, able to work independently and demonstrate problem solving skills.


  • After being hired, must successfully complete a 6 week Credentialed Trainer course, including a satisfactory presentation of a trial lesson to a panel of judges, and passing of a proficiency evaluation with a minimum score of 85%. For those with prior credentialing, the following is required: completion of an abbreviated Credentialed Trainer course, which focuses on Centura-specific workflow and build, along with successful paneling and passing of the proficiency evaluation with a minimum score of 85%.

Position Duties (essential functions denoted with an * )


  • Provide presentations to small and large groups in classroom environments, along with one-on-one teaching.*

  • Identify students in need of remedial education activities, and participate in that remediation.*

  • Act as liaison between end-users and Instructional Designers to help improve curriculum and training environment.*

  • Maintains classroom environment and accurate records of attendance.*

  • Time commitment to training will be emphasized during implementations of new HIT systems, version upgrades and optimization initiatives.*

Systems Development

  • Work alongside Instructional Designers and application analysts, to assess, change, and test functionality and content of the HIT system.*

  • Will use system customization tools to enable end-user personalization where appropriate.*


  • Provide "at the elbow" support to end-users during implementations and version upgrades, along with ad-hoc requests for support.*

  • On-Call/Remote resolution activities required. *

  • Non-traditional work hours may be needed to accommodate the end-user's schedules.*

  • Adhere to budget guidelines set forth by supervisor.*

  • Some travel will be required to support implementations, system upgrades, and regional training initiatives. Travel reimbursement will be in accordance with Centura’s policies.*


  • Will participate in optimization activities, including participation in application ASC meetings and gatherings of end-users.*

Knowledge Maintenance

  • Will maintain proficiency in the relevant applications through routine participation in their application ASC, attendance at educational events as directed by their supervisor, and passing of all proficiency evaluations as dictated by system upgrades and installations.*

*This job description is not intended to be an exhaustive list of all duties. Employee may perform other related duties as assigned.

Physical Requirements

  • Sedentary Work - prolonged periods of sitting and exert/lift up to 10 lbs. force occasionally)

Important notification to applicants as of Nov. 20, 2014: Effective Jan. 1, 2015, Centura Health will no longer hire tobacco users in Colorado and Kansas. The change to our policy does not apply to associates hired on or before Dec. 31, 2014. Centura Health is an Equal Opportunity Employer, M/F/D/V. 


Basic Qualifications