At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Medtronic is a market leader, and our expanding portfolio delivers measurable clinical and economic value – and opens doors. With a passion for helping patients and a commercial mindset, you will make a significant difference together with Medtronic!

We have an exciting role for an experienced IT Technologist based in Sydney. In this role, you will have responsibility for providing IT support to the Cardiac Rhythm Management (CRM) Remote Service team on both our products and systems. In addition to IT specialist work, you will contribute to the overall function of the CRM Remote Service team who provide remote home monitoring support to patients with implanted cardiac devices, and other parties who facilitate that patients care (e.g., internal Medtronic Teams, clinic staff, physicians, patients’ family, etc.). providing clinical case support as well as looking to grow market share and execute on business plans.

Responsibilities may include the following and other duties may be assigned:

Running relevant automations/macros which support team processes
Working with CRM IT to create new automations/macros to continually improve efficiency and quality of the team’s tasks
Participate in projects to streamline the FocusOn service, increasing efficiency and quality
Conducting system testing, including informal and formal user acceptance testing
Assisting general support activities related to tablets
Timely execution of periodic tasks such as reporting, safety nets, actioning patient profile updates and other duties to allow high quality support for FocusOn and Carelink patients
TeamViewer support with installing\configuring software on different customer networks
Follow ups with third party customer IT for troubleshooting integration issues
Work with remote desktop connectivity programs for various internal servers
When required, be able to provide back-up support to the Remote Service Support team to support FocusOn patients and customers and other stakeholders. For example:
- Phone system related tasks such as triggering robocall campaigns, operating an outbound dialer, basic function such as logging in, user access management, etc.
- IT support tasks related to items such as clinic onboarding, reporting, patient onboarding, patient record management, enrolling, scheduling, clinic account set-up, user-permissions, EMR set-up, troubleshooting support, etc.
Observe all health and safety policies and procedures and take all reasonable care that actions or omissions do not impact on the health and safety of others
Work within and actively promote Medtronic’s core mission, corporate strategies, policies, procedures and Code of Conduct
Ensure that the Company’s agreed quality standards (including ISO13485) are maintained about its products, procedures, policies, operations and customer contact

Required Knowledge and Experience:

A Bachelor’s degree/Tertiary qualifications in IT related area (IT, Engineering, Computer Science).
Minimum 3 years’ experience providing IT support
Industry experience is highly regarded (Healthcare)
Advanced computer, MS and coding proficient preferred coding languages: VBA, ASP.net, Java, Python, Powershell, GoLang, R.
Proven competency to create and maintain IT tools that automate repetitive processes
Strong interest in new technologies (such as generative AI) with an aptitude to identify problems that can be solved with technological solutions and then creation of those solutions
Excellent interpersonal and communication skills
High attention to detail and accuracy
Strong and on-time execution focusses with stakeholders in a dynamic environment with an ability to be agile

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here

AUS Medtronic Australia

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