Collection Specialist Job:
Methodist Le Bonheur Healthcare

110185-en_US
Methodist Le Bonheur Healthcare
Memphis Tennessee
Healthcare
Description

Summary

Provides quality customer service to the client by collecting delinquent accounts in adherence to FDCPA regulations to ensure maximum return.  Effectively negotiates with debtors to find ways that payment can be secured.  Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Education/Experience/Licensure

 

Education/Formal Training

Work Experience

Credential/Licensure

 

REQUIRED:

High School Diploma or equivalent

N/A

N/A

 

PREFERRED:

N/A

Experience collecting receivables or customer service experience

N/A

 

SUBSTITUTIONS ALLOWED:

N/A

N/A

N/A

Knowledge/Skills/Abilities

  • Basic reading, writing and math skills.
  • Good verbal communications skills a must.
  • Ability to influence and interact with others.
  • Knowledge of Microsoft Office applications.

Key Job Responsibilities

  • Telephones/locates debtors using the predictive dialer and manual telephone operations to persuade the debtor to pay amounts due or make arrangements for payment.
  • Follow-ups on accounts to ensure collection.
  • Documents account contacts on the computer screen to record work.
  • Takes direct payments on accounts by credit card or direct check.

Physical Requirements

  • The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
  • Must have good balance and coordination.
  • The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
  • The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
  • The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work

Basic Qualifications
Requirement