Client Project Manager:
Charles River Laboratories, Inc.

Charles River Laboratories, Inc.
Ashland Ohio

For nearly 70 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work e perform. In return, we’ll help you build a career that you can feel passionate about.




Serve as Client Project Manager for assigned sponsors, conducting internal strategic sales and providing centralized, multi-site coordination for response to sponsor requests. Work with marketing, scientific, and financial staff to ensure quality customer service is provided.


  • Follow up with clients to ensure that proposals are complete and answer their needs.
  • Creatively identify ways to secure open proposals by working across departments and across sites.
  • Introduction of key client specific requirements and monitoring compliance to these requirements with feedback to management.
  • Demonstrate the ability to champion change in processes to meet future needs of clients.
  • Facilitate/resolve issues raised by the client or Charles River and escalation of these issues as needed.
  • Serve as a communications resource for study directors with assigned clients.
  • Communicate and coordinate between the specific clients and Charles River including client pipeline and anticipate future needs.
  • Manage schedules for key clients to ensure maximum occupancy and optimum mix.
  • Identify new business opportunities with sponsors and liaise with appropriate internal staff for follow-up.
  • Develop and/or review Letters of Payment Authorization for accuracy.
  • Prepare sale price estimates for protocols, bid requests, study revisions and additions using site’s suggested selling price as needed.
  • Provide pricing support for Global Account Teams as needed.
  • Review and approve bid and proposal packages within authorized limits.
  • Assist management in making recommendations on desirable proposals based on established financial and operational criteria, as required.
  • Work with Account Management to determine co-travel to sponsors.
  • Ensure that scientific staff visiting sponsors are fully informed about clients needs.
  • Ensure all required legal documents are in place.
  • Coordinate and facilitate proposal and/or letter of authorization processes to ensure smooth and timely business process flow by working across sites.
  • Assist with updating and maintaining applicable databases.
  • Assist with client visits, including giving company tours and presentations.
  • Perform all other related duties as assigned.



The following are minimum requirements related to the Client Project Manager position.

  • Education:  Bachelor’s degree (B.A./B.S.) or equivalent in science, business, or marketing related discipline.
  • Experience:  Five or more year’s customer service or related experience. Experience in a contract research and/or pharmaceutical setting preferred.
  • An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.
  • Other:  Capable of working with a minimum of supervision, able to handle multiple tasks, and effectively prioritize based on departmental goals. Strong communication and interpersonal skills. Organizational skills and attention to detail required.  Proficient in word processing, spreadsheet, and database software. Ability to work effectively and efficiently to meet deadlines. Understanding of business/sales process required. 



About Safety Assessment
Charles River is committed to helping our partners expedite their preclinical drug development with exceptional safety assessment services, state-of-the-art facilities and expert regulatory guidance. From individual specialty toxicology and IND enabling studies to tailored packages and total laboratory support, our deeply experienced team can design and execute programs that anticipate challenges and avoid roadblocks for a smooth, efficient journey to market.  Each year approximately 120 investigational new drug (IND) programs are conducted in our Safety Assessment facilities.

About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 11,000 employees within 70 facilities in 18 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges.  Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. And in 2016, revenue increased by 23.3% to $1.68 billion from $1.36 billion in 2015.

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of ~70% of the drugs approved by the FDA in 2016.

For more information, please visit

Charles River Laboratories, Inc. is an Equal Opportunity Employer M/F/Disabled/Vet

Basic Qualifications