Client Executive Job:
Blue Cross and Blue Shield of Minnesota

22751-en_US
Blue Cross and Blue Shield of Minnesota
Eagan Minnesota
Healthcare
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Description

About Blue Cross



For more than 80 years, Blue Cross and Blue Shield of Minnesota has worked to improve the health of all Minnesotans. As a nonprofit organization, we have a long history of making a healthy difference in people’s lives and of giving back to the communities we serve. In particular, our industry-leading commitment to veterans, service members and their families helped us to be named the first and only Beyond the Yellow Ribbon health plan company in Minnesota.



We make it easy for you to support veterans groups and other community organizations by providing 20 hours of volunteer paid time off each year — in addition to regular paid time off. The dedication of Blue Cross volunteers has earned us recognition for running one of the most successful corporate food drives in the state; donating nearly 1,500 volunteer hours at Habitat for Humanity worksites; and growing more than 750 pounds of fresh produce at our onsite Community Giving Gardens. Find your place at a company that cares about veterans, our employees, our members and our communities.


Description Summary

As a Client Executive you are responsible for effectively managing, building and developing business partner relationships clients and channel partners (independent agents and BluePartner agencies). Within this responsibility, the expectation is that business partners feel that their operational, customer service, reporting, and renewal issues/requests are effectively managed and done so in a proactive, solutions-driven, and positive way. Business partners also expect that their Client Executive to provide consultation throughout the year to maximize group employee engagement and optimal health plan utilization.


Accountabilities


  1. Develop and maintain a positive working relationship with clients (group employers) and channel partners (agents, brokers and consultants) to increase Blue Cross brand loyalty by proactively servicing clients and channel partners. This includes in-office communication (phone and email) and in-person visits (up to 15% of your time).

  2. Lead, implement and coordinate the annual contract renewals for assigned clients by collaborating with clients and/or channel partners to negotiate the financial terms of the contract renewal. This includes the negotiation of rates, benefits, and risk arrangement to achieve Blue Cross business objectives.

  3. Strategically motivate/convince clients to implement group employee engagement strategies. This includes strategic-level explanation of integrated marketing campaigns, planning and executing events, and managing ongoing marketing campaigns.

  4. Serve as the Blue Cross subject matter expert to sell new products/programs/services.

  5. Participate in the implementation of assigned new business contracts to assure successful internal implementation while understanding and meeting client and channel partner business needs.


Requirements


  • Bachelor's degree in a business related field and three or more years of sales, account management or marketing experience or seven years of the same in lieu of degree

  • Ability to travel throughout the State of Minnesota by car and throughout the country by plane up to 15% of the time

  • Overnight travel as required

  • Proven experience delivering presentations (selling and education/training) in person in 1:1 or small group settings, at events to large groups of people, and via Webinars

  • Possess or ability to acquire State licensure to sell health and life insurance products within 60 days of employment

  • Excellent analytical, problem identification and resolution skills

  • Highly organized with attention to details and a track record of delivering a high level of client service in a timely manner while maximizing account profitability

  • Ability to prioritize and follow-through on multiple projects that may occur simultaneously

  • Excellent interpersonal skills and the ability to contribute healthy and positive dynamics to the work team

  • Ability to train and mentor team members

  • Able to influence internal and external stakeholders to achieve desired outcomes

  • PC Skills, including professional-level experience in Microsoft Word, Excel, PowerPoint and Lotus Notes

  • Maintain compliance with CRM (Client Relationship Management) reporting requirements

  • Maintain an insurance license and yearly continuing education requirements


Preferred Requirements

Health Insurance experience.



 


FLSA Status

Exempt

Blue Cross Blue Shield of Minnesota is an Equal Opportunity and Affirmative Action employer that values diversity. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on race, color, creed, religion, sex, national origin, genetic information, marital status, status with regard to public assistance, disability, age, veteran status, sexual orientation, gender identity, or any other legally protected characteristic.



 



Make a difference



Thank you for your interest in Blue Cross. Be part of a company that lets you be you — and make a healthy difference in people’s lives every day



Blue Cross is an Equal Opportunity and Affirmative Action employer that values diversity. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on race, color, creed, religion, sex, national origin, genetic information, marital status, status with regard to public assistance, disability, age, veteran status, sexual orientation, gender identity, or any other legally protected characteristic.



Blue Cross® and Blue Shield® of Minnesota and Blue Plus® are nonprofit independent licensees of the Blue Cross and Blue Shield Association

Basic Qualifications
Requirement