Channel Program Specialist Job:
Blue Cross and Blue Shield of Minnesota

Blue Cross and Blue Shield of Minnesota
Eagan Minnesota

About Blue Cross

Founded in 1933, Blue Cross and Blue Shield of Minnesota is the largest health plan in the state. We have more members, the largest network of providers and more products and services than any other plan in Minnesota. From the beginning, Blue Cross has been an innovator with a mission of making a healthy difference in people’s lives.

We understand the importance of finding a job that you truly enjoy — at a company that shares your values. We’ve made it easy to feel good about working at Blue Cross by encouraging volunteerism, valuing diversity and offering the flexibility you need to live a balanced life. We offer a suite of comprehensive medical and dental benefits as well as competitive pay, flexible work schedules and generous personal paid time off in addition to 20 hours of volunteer paid time off each year. We look forward to serving Minnesotans over the next 80 years and beyond. Join us and make a healthy difference through the work you do every day.

Description Summary

This position is responsible for the management and oversight of the individual/group agent of record process to ensure compliance with agent/agency agreements and to provide ongoing support for the appointment process and auditing requirements for licensing and appointing of agents/agencies. This position is also responsible to provide support and back up to channel team members.


  1. Manage day-to-day operations for agent of record changes.

  2. Primary point of contact for internal and external agents and vendor partners for the agent-of record changes.

  3. Track, report and analyze agent of record process and changes to ensure compliance with agreements.

  4. Manage less complex agent/agency appointments and provide support for monitoring of the agent/agency agreements, licensing, EandO coverage, production, and license renewal for external and internal agents to ensure they are in compliance with contract, state and federal requirements.

  5. Maintain adequate records around the monitoring and auditing of the appointment process for internal and external agents.

  6. Participate with internal business partners to respond to or implement audit plans.

  7. Facilitate the following agent/agency issues: agent of record inquiries, agent/agency demographic updates, password resets, reports, etc., as needed.


  •  2 years of work experience within a customer service support environment specifically business to business profession engagement, or 2 years of sales and/or agent support or related health insurance experience.

  • Must be able to work effectively with cross functional groups and participate in problem solving process.

  • Must be self-motivated with strong initiative to learn.

  • Fundamental knowledge of health insurance regulations at both the state and federal levels.

  • Currently possess or ability to obtain a Minnesota Life and Health license.

  • Strong organizational and communication skills (both verbal and written).

  • Strong emphasis on the ability to build collaborative relationships.

  • Ability to work independently.

  • Training or experience in Microsoft Word, Excel and Access. 

Preferred Requirements

  • Health insurance experience preferred.

  • Database and desktop publishing experience preferred.

FLSA Status


Make a difference

Thank you for your interest in Blue Cross. Be part of a company that lets you be you — and make a healthy difference in people’s lives every day

Blue Cross is an Equal Opportunity and Affirmative Action employer that values diversity. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on race, color, creed, religion, sex, national origin, genetic information, marital status, status with regard to public assistance, disability, age, veteran status, sexual orientation, gender identity, or any other legally protected characteristic.

Blue Cross® and Blue Shield® of Minnesota and Blue Plus® are nonprofit independent licensees of the Blue Cross and Blue Shield Association.

Basic Qualifications