Certified Pharmacy Technician:
Broadpath

1237283694
Broadpath
Buena Park California
Pharmaceutical
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Description

BroadPath is hiring Pharmacy Technicians with a California CPhT certification to work onsite in Buena Park, CA!

This is an amazing career opportunity for California Licensed Pharmacy Technicians with substantial customer service experience to serve as the front-line support for patients, advocates, healthcare providers and pharmacists. You will be working in a fast-paced, performance-driven culture requiring a keen sense of urgency and an unyielding commitment to resolving issues.

Responsibilities

  • Manage inbound and outbound patient calls in a timely manner using audio/video technology.
  • Understanding and striving to meet or exceed call center metrics while providing excellent and consistent customer service.
  • Seeks assistance with escalated issues involving patients or prescription guidelines from management.
  • Attending educational seminars and other learning opportunities to expand your knowledge of the company and position.
  • Interacts with all internal and external customers in a positive and professional manner.
  • Document all call information according to standard operating procedures.
  • Utilizing software, databases, scripts, and tools appropriately

Qualifications

  • Hold an Active Pharmacy Technician License through the CA State Board of Pharmacy
  • High School Diploma or equivalent
  • 2+ years of front-line call center experience
  • Healthcare background experience
  • Aptitude to establish and maintain supportive customer relations with patients, advocates, healthcare providers and pharmacists.
  • Active listening skills and ability to proactively solve problems.
  • Ability to learn quickly, retain information & appropriately apply the knowledge to improve call quality.
  • Strong phone and verbal communication skills
  • Must be available to work some holidays and weekends.

Preferred Qualifications

  • 2+ years' experience in community pharmacy
  • Demonstrated customer service skills
  • Knowledge with CRM systems, Salesforce a plus

Job Type: Full-time

Pay: $23.00 - $24.00 per hour

Schedule:

  • 8 hour shift
  • Weekend availability

Education:

  • High school or equivalent (Preferred)

Experience:

  • Pharmacy Technician Experience: 2 years (Required)
  • Call center: 2 years (Required)

License/Certification:

  • Pharmacy Technician License in California? (Required)

Work Location:

  • One location

Work Remotely:

  • No