Care Navigator - FullWell:
Centura Health

Centura Health
Englewood Colorado

FullWell believes in approaching healthcare differently. We inspire and empower care teams to deliver the highest quality, highest value care to people in our communities. We believe in helping all people live their fullest lives.


FullWell is an independent population health company owned by Centura Health. We are a collaborative, physician-centric organization focused on bringing tools, resources and competencies to Colorado Health Neighborhoods (CHN) providers to deliver health care solutions that meet consumer needs while helping them make critical decisions across the entire care continuum.


Join FullWell; a health-focused, results-oriented, innovative organization that is on the leading edge of how healthcare is changing. Learn more at


Job Description/Job Posting ID: 114239

Recruiter Contact:

Schedule: Full Time

Shift: Days

Position Summary

A Care Navigator is a key member of the FullWell Care Management team that will support the RN care manager(s) and help outreach to patients following ED visits, in-patient hospitalization, and stable disease management patients. This role will coordinate with the patient’s primary care provider for medication refills, post- hospitalization appointments, and any RN delegated duties, etc. This role requires a strong telephonic communicator who can speak to patients to encourage/schedule preventive screenings, coordinate with primary care practices to schedule visits, assist patients with their care needs, and partner with their assigned RN care manager. We are looking for someone with initiative who works well with our Care Management team to ensure excellent quality patient care with great outcomes. This role will be based at FullWell’s office in Englewood. This position will report to the Regional Care Manager for the Care Management team and be part of a fun, growing company that is trying to approach healthcare differently and make a difference in Colorado.

Minimum Education Requirements

• Diploma from an accredited Medical Assistant program



Minimum Experience Requirements

  • 2-3 years of clinical healthcare experience in an outpatient medical practice 

  • Proficient computer skills – report generation, data entry

Additional Skills/Experience

  • Patient communication

  • Computer data entry

  • Team oriented

  • Clinical judgement skills

License and Certification

  • Certification as a Medical Assistant, preferred

  • Current LPN license for applicable state of employment (if applicable)

Position Duties

  • Promote patient education, self-management support and timely delivery of health care.

  • Identify and work with individual and patient populations as required for clinical or medical reasons.

  • Outreach to patients via phone, letter, and possibly email

  • Coordinate patient care with primary practices

  • Communicates patient needs and arranges services with appropriate community resources

  • Document ongoing status, interventions, patient response and outcomes in accurate, timely manner

  • Appropriately escalate certain patients to an appropriate clinician (RN) if you believe they are high risk and may benefit from more intensive support

  • Collects, tracks, and reports data as required

  • Use information technology to communicate, manage knowledge, mitigate error, and support decision-making

  • Use current healthcare research findings and other evidence to expand clinical knowledge, enhance role performance, and increase knowledge of professional issues.

  • Develop working relationship with supported primary care practices

  • Takes action to achieve goals identified during the evaluation process.

  • Demonstrates a commitment to the organization through ongoing participation in team- based meetings.

  • Builds trusting relationships with internal and external customers, i.e. physicians, nurse practitioners, PAs, patients and their families, vendors, payers, etc.


* This job description is not intended to be an exhaustive list of all duties. Employee may perform other related duties as assigned.

Physical Requirements

Sedentary Work - prolonged periods of sitting and exert/lift up to 10 lbs. force occasionally)


Important notification to applicants as of Nov. 20, 2014: Effective Jan. 1, 2015, FullWell will no longer hire tobacco users in Colorado and Kansas. The change to our policy does not apply to associates hired on or before Dec. 31, 2014. FullWell is an Equal Opportunity Employer, M/F/D/V. 

Basic Qualifications