Description
Job Description
- Serve as the primary communication link between the client and laboratory operations
- Interpret and communicate technical information while managing project stakeholder requirements
- Answer phone calls or emails from client contacts or laboratory and internal support personnel to provide quick resolution of issues and questions in order to facilitate the receipt, entry, testing, reporting and billing of routine testing samples
- Manage client expectations- provide client with project updates, project related financial updates, and obtain feedback on implementation of work scope
- Take appropriate actions and escalate to appropriate ELLI and client management as needed if services deviate from expectations
- Support sales efforts in the bid process to gain repeat, and/or new, long-term business as needed
- Work seamlessly with Business Development team to onboard opportunities and set projects up for successful execution
Qualifications
The Ideal Candidate will Possess.
- Excellent communication skills- with oral and written
- Strong organization and attention to detail
- Prior customer service experience in a scientific field, preferably in a GMP or Pharmaceutical environment.
- Computer skills- Experience utilizing MS Office including Word, Excel, and Outlook. Experience utilizing a Laboratory Information Management System (LIMS) and/or Case Management Software is a plus.
- Ability to learn new techniques, perform multiple tasks simultaneously, keep accurate records, follow instructions, and comply with company policies (GMP knowledge a plus)
- Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude
Basic Minimum Qualifications
- Minimum of high school diploma or equivalent, college degree or currently pursuing preferred
- Authorization to work in the United States indefinitely without restriction or sponsorship
Additional Information
Position is full-time, Monday - Friday 8:00am - 5:00pm. Candidates currently living within a commutable distance of Lancaster, PA are encouraged to apply.
- Excellent full time benefits including comprehensive medical coverage, dental, and vision options
- Life and disability insurance
- 401(k) with company match
- Paid vacation and holidays
Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.