Billing Support Rep II:
PharMerica

24383-en_US
PharMerica
Longmont Colorado
Pharmacy
Description

PharMerica Corporation is a premier institutional pharmacy services provider, dedicated to providing quality patient care and innovative pharmacy solutions to institutional customers and patients in long-term care settings. With nearly $2 billion in annual revenues, PharMerica is one of the nation's largest institutional pharmacy companies. PharMerica operates more than 100 institutional pharmacies in 45 states and serves nursing facilities that care for approximately 350,000 patients.

 

 

PharMerica  – Corporate Headquarters  in Longmont, Co, is recruiting a Billing Support Representative II.  Coordinates and resolves customer service issues in a timely, efficient, courteous, responsive, reliable, and respectful manner.

Essential Functions:

  • Receives in-bound communications from customers, and/or facility personnel, documenting real-time call in software tracking log, following specific questioning to gather pertinent facts, recording situation electronically, resolving when applicable or forwarding concerns to appropriate functional area for resolution.  Associate will follow-up on all issues and serve as key point of contact between client and PharMerica to ensure customer satisfaction and positive customer outcome.
  • Conducts out-bound calls as designated by management.  Typically for 30-day surveys (consolidating pharmacies), 90-day surveys (new business start-ups), solicits attendance for educational programs, and supports other customer-facing activities for the business.
  • Recognizes deviation and irregularities relating to data, processes and system requirements and seeks resolution from originator, supervisor or director.
  • Works with Manager to implement work flow and call metrics that will achieve performance targets as well as pharmacy and customer expectations.
  • Works with Call Center staff to execute core processes and quality initiatives to continually improve the overall quality of service to our customers.
  • Works with Pharmacy Directors, Customers and supporting areas within the corporation to effectively communicate, escalate and resolve customer issues.
  • Works with Manager to monitors specific budgetary items to ensure compliance on a monthly basis with wages and related controllable/non-controllable expenses.
  • Maintains records and prepares statistical reports to evaluate performance and monitor progress of associates.
  • Maintains work records and area per department requirements.
  • Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.

Minimum Qualifications:

Required: High School Diploma

Desired:  Associate's/Bachelor's degree

 

Work Experience

Required:  5+ years in call center/customer service, minimum 1 year management

Desired: previous healthcare experience preferred; Inside/Outside sales experience

 

Skills/Knowledge

Required:  Strong computer skills and data entry skills, project management skills

 

Behavior Competencies

Required:  Must have good oral  & written communication skills, detail & results orientation, problem solving skills, and team work, Leadership/supervisory skills

 

EOE M/F/D/V

Accelerate Your Career with PharMerica!

Basic Qualifications
Requirement