Hoag Memorial Hospital Presbyterian

Hoag Memorial Hospital Presbyterian
Newport Beach California

Full-Time, 1st 


Under departmental supervision,the Back Office Assistant performs basic medical, technical and administrative support services for the clinic. Specific duties include obtaining vitals vigns, rooming patients, scheduling appointments, assisting with various office procedures, assisting with specimen collection, collecting and recording patient data, providing patient information as directed, and assisting with patient flow during clinic hours. Duties also include front office receptionist, answering incoming phone calls, maintaining records, preparing charts, updating patient files, and confirming appointments.


Essential Functions

  • Demonstrates competent knowledge, in the following:
  • Performs general Back Office Assistant duties for the quality care of the patient.
  • Assists Physician with examination or procedures and carries out orders as directed.
  • Answers telephones, schedules appointments and handles front office duties as directed and as required.
  • Demonstrates skill in the use of equipment and devices pertinent to treatment, procedures and practices.
  • Charts patient vital signs and medical history.
  • Stocks supplies in examination rooms and set-up of exam rooms appropriately for each physician
  • Communicates changes in the patient's condition to the registered nurse or the physician directing the care of the patient.
  • Provides appropriate information for all patient procedures and ensures patient/significant other understanding prior to start of procedure.
  • Correctly collects, handles, and labels specimens utilizing Standard Precautions, as well as documenting in the patient record.
  • Adheres to Infection Control policies and procedures, follows Standard Precautions and specific isolation precautions for the prevention and spread of blood borne pathogens and other communicable diseases


Education, Training and Experience


  • High School Diploma, Experience working in medical back office. BLS certification required.


  • One or more years of experience in a physician specialty office.


Skills or Other Qualifications


  • Basic keyboarding skills
  • Basic knowledge of Microsoft Office Suite, including Outlook, Word and Excel.
  • Excellent communication skills; customer focused; excellent attention to detail; able to prioritize tasks and meet deadlines; strong interpersonal skills; able to work in a team environment.
  • Proven ability to interface with all customer levels (physician, Organization staff, insurance companies, patient and family members)
  • Strong trouble-shooting and problem-solving skills.
  • Demonstrates effective communication, interpersonal skills, organizational ability, knowledge of proper body mechanics, safety measures and infection control, ability to follow instructions, knowledge of age of population served, and additional skills and knowledge of equipment may be required for hire into some patient care departments


  • Knowledge of registration and order entry systems.
  • Knowledge of patient scheduling and insurance verification and authorization.
  • Intermediate knowledge of Microsoft Office Suite, including Outlook, Word and Excel


License and Certifications

Required: BLS certification

Preferred: N/A

Basic Qualifications