Associate Director Patient Access Operation Biopharm Job:
Novo Nordisk

Novo Nordisk
plainsboro New Jersey
Requisition ID 53403BR
Title Associate Director Patient Access Operation Biopharm
Job Category Finance
Job Description

Responsible for managing the day-to-day operations of BioPharm patient access and support programs. Additionally, this person will be responsible for driving new initiatives related to BioPharm products and appropriate patients to ensure these programs provide best-in-class support while keeping a close eye on the budget and continuously evaluating approach for efficiencies. This individual will maintain a high-level of collaboration and integration with all field teams (Sales, Field Access, and Payer), Brand Marketing, Training, Market Access, Trade, Legal, Compliance, Finance, Health Economics & Outcome Research (HEOR), and Market Research. The position has high exposure to senior management and requires a highly motivated individual who is able to work cross- functionally & independently in order to accomplish objectives.

Reports to the Director, Patient Support Programs. Key internal relationships include BioPharm brand marketing, market access, commercial effectiveness, sales, medical/Clinical Medical Regulatory (CMR), legal, compliance, and regulatory. Other internal relationships include Public Affairs, Government Affairs & US Corp Giving & Social Impact. External relationships include relations with patient/caregiver consultants and, key opinion leaders (KOLs), professional organizations, customers and patient support service providers and organizations.

Essential Functions
Operational Management & Business Suppport: Support all inline and future launch products within BioPharm. This includes supervising HUB/call centers, and related reimbursement support programs/services. Oversee existing patient support programs, day to day operations with a focus on operational excellence in support of patient needs. Lead design, implementation and ongoing management of all BioPharm patient reimbursement HUB patient support programs. Develop performance dashboards and interpret hub data for purposes of assessing market access trends, hub program utilization, and performance against defined KPIs. Function as subject matter expert on BioPharm patient reimbursement support services and collaborate cross functionally within the commercial organization to design and implement programs that support the company’s patient support objectives for inline and launching brands. Champion integrated approach across teams to provide a best-in-class service offering to internal and external customers. Enhance the BioPharm customer experience via benchmarking, customer feedback, auditing and active call monitoring. Ensure strong collaboration with relevant cross-functional stakeholders. Develop and maintain Standard operating Procedures (SOPs) and business rules related to all US patient support. Maintain program SOPs, exceptions processes, workflows, scripting, training and reports. Manage external partner performance against contractual arrangements, SOPs, KPIs, and budget. Drive development of company-wide processes and guidelines to support customer focused objectives.

Fiscal Management: Demonstrate fiscal discipline and accountability to effectively and efficiently manage external partners and vendors’ performance through appropriate metrics. Negotiate and executes contracts/SOWs and budgets for desired services.

Field Engagement and Issue Management: Builds and maintains trusting, collaborative relationships and alliances with internal and external partners, focused on addressing key business issues, objectives, and processes. Works closely with Sales, Marketing & Market Access teams to ensure the successful execution of high-impact program strategies that support patients. Responsible for communication and engagement strategies between field sales, marketing and reimbursement support partners to ensure awareness and escalation of reported issues and customer concerns. Engages regularly with healthcare professionals to address concerns and drive ongoing and appropriate patient support experiences. Develops solutions to effectively address issues/obstacles and ensures implementation and communication of best practices. Coordinates agency training in line with business objectives and with input where appropriate from marketing/sales/legal/compliance. Develops and presents compelling plans and recommendations for management endorsement.
Insight Generation: Identify and communicate strategic insights and trends in health plan coverage, competitive support offerings, healthcare reform, patient access and provider needs. Develop strategic recommendations and implementation plans for BioPharm patient support programs. Support the annual brand planning process with data driven insights. Analyzes the market in terms of coverage and reimbursement issues impacting Novo Nordisk’s products, existing and emerging payer policies, competitive reimbursement landscape, trends, pricing, contracting strategies and potential barriers to provider and patient access.

Customer Support: Acts as a key representative of Novo Nordisk, on behalf of Patient Support Programs, to outside organizations and healthcare professionals. Attends key customer meetings to proactively remain up-to-date on changes and related needs for patient support. Develops recommendations and implements program changes to ensure ongoing compliance, industry competitiveness and operational excellence. Collaborates with internal and external stakeholders to ensure completion of data feed enhancement and mapping with recent data capture enhancements.

Physical Requirements
40-50% overnight travel required.


* Bachelor’s degree or equivalent required, MBA-preferred
* 5-7 years of progressive brand management/marketing and/or sales/operations experience required of which 2 years was in a Manager role or equivalent
* Experience with patient support hubs, specialty pharmacies and/or healthcare institutions preferred
* Agency/Vendor management experience required
* Ability to lead and collaborate on cross-functional teams required
* Anticipates problems and roadblocks to avoid crisis management
* Must have proven track record of developing accurate short and long term business plans, results and follow up
* Must have solid understanding of the pharmaceutical marketplace including legal, medical, regulatory and clinical processes
* Develops accurate short and long term plans, forecasting, and business analysis
* Ensures timely execution and follow-up. Meets deadlines
* Intermediate proficiency in Windows, MS Word, PowerPoint and Excel required

Novo Nordisk is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity.

If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.

Position Location US - Plainsboro, NJ
City Plainsboro
State/Provinces US - NJ
Job/Position Country US

At Novo Nordisk, we know that driving change on a global level and improving treatment outcomes for people with diabetes and other chronic diseases begins here at home. That's why we make an unmatched commitment to our employees, our families and our communities. That means outstanding rewards, industry-leading training programs, and an environment that supports you to achieve your goals at every level. It's all part of the Novo Nordisk Way. It includes our Vision and our commitment to the Triple Bottom Line principle – helping us find the right balance between compassion and competitiveness

With a career at Novo Nordisk, you’ll feel a difference right from the start. It’s a sense of inspiration and mobility that comes from a shared belief in driving positive change for people, families, and communities everywhere. Congratulations on taking your first step!

Novo Nordisk is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, physical or mental disability, medical condition, veteran status, genetic information, or any other characteristic protected by federal, state, or local law.

Novo Nordisk will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

If you are interested in applying for employment with Novo Nordisk and need special assistance or an accommodation to use our website or to apply for a position, please call the U.S. Toll Free number at 1-855-411-5290 or click on the following link to submit your request: Please note we do not accept applications for employment or employment related solicitations through this site. If you are requesting special assistance, please specify your request by selecting "Yes" in Question 2 on the site. We will not be able to respond to requests unless you specify the need for special assistance or an accommodation in Question 2. Determinations on requests for reasonable accommodation are made on a case-by-case basis.

Basic Qualifications