Associate Director, Operations:

Wilson North Carolina
Requisition ID: MAN004855

Merck & Co., Inc. Kenilworth, N.J., U.S.A. known as Merck in the United States and Canada, is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where Merck has codified its legacy for over a century. Merck’s success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

Merck Manufacturing Division, MMD, is a team of dedicated, energetic individuals who are committed to being the most trusted supplier of pharmaceuticals and health products worldwide. Our facilities, along with our external contractors, suppliers, and partners, comprise an interdependent global manufacturing network that’s committed to delivering a compliant, reliable supply to customers and patients on time, every time, across the globe. 

As the primary US packaging site for Merck's Global Pharmaceutical Operations organization, the Wilson team is seeking a highly motivated individual to serve as Associate Director of Operations.  The Associate Director of Operations will provide leadership and oversight to Packaging Operations for the Glass & Specialties Integrated Process Team (IPT).  This position will be responsible for all aspects of business unit performance while actively supporting, participating in, and embracing a positive and inclusive team culture.  The Associate Director will be a critical member of the Glass & Specialties IPT leadership team and will provide support to other initiatives within the Wilson site as needed.  This position will report to the IPT leader (Operations Director) and will have frequent interaction with employees from other departments as well as external suppliers, customers, and global support functions.

    • Second level manager, managing team of managers and individual contributors (professional staff) 
    • Drives performance, results, and stability within the department 
    • Adapts plans and priorities based on departmental strategy and budget to address resource, operational, and supply challenges 
    • Makes sound compliance and business decisions guided by policies, procedures, and business plans 
    • Provides leadership and technical guidance to team members and colleagues 
    • Recognizes opportunities for continuous improvement, anticipates customer needs, identifies and implements solutions 
    • Responsible for comprehensive management of all activities required to package vaccines, biologics, inhalers, oral granule sachets, and other specialty formats
    • Applies management skills to align staff activities with department objectives
    • Ensures team compliance to corporate, site, and departmental procedures designed to ensure cGMP and EHS compliance
    • Provides Operations review and approval for Quality Notifications (QNs) and Change Requests (CRs)
    • Reviews and approves SOPs and Operations, Technology, or Automation protocols
    • Possesses strong problem solving skills and business systems knowledge; collaborates with peers to resolve problems that cross into inter-related units and uses lean manufacturing principles to implement sustainable solutions
    • Directly supports regulatory inspections and audits 
    • Forecasts resource needs effectively; manages departmental demands within allocated budget 
    • Leads the team and others by providing direction and principle-based guidance 
    • Possesses strong leadership and influencing skills; explains difficult concepts and persuades others to adopt a point of view
    • Outstanding communication skills
    • Take on project management opportunities by leading and participating in process improvement, learning events, or key business sponsored initiatives
    •  Creates a culture of inclusiveness and consistency, ensuring consistent application of site policies and performance expectations
    • Accountable for the performance and results of a business unit 
    • Makes decisions, guided by policies and procedures, that impact the unit’s ability to meet performance objectives;  consults with next-level manager on an as-needed basis for more complex decisions and/or issues



  • Bachelor’s Degree or higher in engineering or other relevant scientific discipline 


  • Minimum of ten (10) years of experience in Pharmaceuticals in an Operations, Technical, and/or Quality role
  • Minimum of five (5) years of relevant experience in a manufacturing, technical, or mechanical support role in a high-volume lean operation
  • Thorough working knowledge of cGMP and of regulatory requirements as they apply to the pharmaceutical industry.
  • Highly motivated and possessed excellent interpersonal, problem solving, and technical skills.      


  • Minimum of five (5) years managerial experience in a pharmaceutical manufacturing or packaging environment.
  • Experience using inventory management and maintenance planning software (MRP/ERP) such as SAP.
  • Experience with formal problem solving techniques such as root cause analysis and/or Lean Six Sigma.
  • Project management skills and experience implementing projects.
  • Technical writing and document review experience (i.e. deviations, change requests, standard operating procedures, batch records, protocols, etc.).

Your role at Merck is integral to helping the world meet new breakthroughs that affect generations to come, and we’re counting on your skills and inventiveness to help make meaningful contributions to global medical advancement. At Merck, we’re inventing for life. 


If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to


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Merck & Co., Inc. is not accepting unsolicited assistance from search firms for this employment opportunity.  Please, no phone calls or emails.  All resumes submitted by search firms to any employee at Merck via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Merck.  No fee will be paid in the event the candidate is hired by Merck as a result of the referral or through other means.


Visa sponsorship is not available for this position.


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Job: Manuf./Operations Generic
Other Locations:
Employee Status: Regular
Travel: No
Number of Openings:
Shift (if applicable):
Hazardous Materials:
Company Trade Name: Merck
Basic Qualifications