APPLICATION ANALYST EPIC CARE MANAGEMENT:
Montefiore Medical Center

150981-en_US
Montefiore Medical Center
Yonkers New York
Healthcare
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Description

Montefiore Medical Center has redefined healthcare. Through our multidisciplinary approach, we provide access to a wide variety of medical specialties for a full range of clinical services, ensuring seamless, coordinated care for our patients. This unique team approach infuses camaraderie among physicians, nurses and other specialty care providers. Our elite Epic team, which takes pride in having completed our initial Epic implementation fully half a year ahead of schedule, supports Montefiore Health System’s strategic initiative to more closely integrate members and provide more advanced and better-coordinated care to patients in the region.

 

We are seeking an Application Analyst for our Epic Care Management team. This position is open due to a promotion. This is an excellent opportunity for someone who has Epic certification in Clarity, and possesses strong SQL skills.

 

Responsibilities include:

  • Install new applications, new components, and upgrade existing applications. Configure application settings.
  • Provide go-live and rollout support. Support users on new applications, modules, and functionality.
  • Provide application troubleshooting support for the application(s). Resolve the issue, forward it to the correct group for remediation, or elevate it to the vendor if required.
  • Assist with determining how a new system, upgrade, or new component can best meet the needs of the users.
    • Analyze business/clinical needs and requirements.
    • Evaluate the operational workflow that is applied to the system.
    • Create system specifications from user requirements.
  • Create test plans and test new systems, version upgrades, and any system modification. Document all outcomes of testing.
  • Design database queries and create reports utilizing a report-writing tool.
  • Optimization of Report and Data Resources:
    • Review existing reports and recommend changes and improvements in program development, distribution and information content.
    • Review databases for optimized views, linkages and reformulation.
  • Monitor application issues and evaluate issues as they arise.
  • Write and maintain accurate and current documentation regarding application(s) supported by the team. Participate in the maintenance of training materials and disseminate materials to users.
  • Provide timely, effective, and professional customer support on a 24x7 rotating basis. Work with the help desk and support personnel on escalated issues to identify problems and resolve them. Triage network, hardware, or workstation issues as required.
  • Analyze necessary application modifications and work with the appropriate Montefiore IT associate or the vendor to coordinate the modification.
  • Act as a liaison to the vendor for Montefiore IT or the client.
  • Contact vendor to report escalations and obtain assistance with solving issues.
  • Assist with the coordination of vendor activities including hardware or software installation.
  • Perform other related duties as required.

 

Requirements include:

  • Epic certification in Clarity
  • Strong SQL (able to write a stored procedures, and build SSIS packages)
  • 2+ years of related clinical or business experience
  • Application/system implementation, troubleshooting, testing, and support experience.
  • Strong desktop skills including Word, Excel, PowerPoint, Visio.
  • Programming or other technical skills beneficial.
  • Experience dealing with end users.
  • Strong analytical and problem-solving abilities.
  • Strong communication, interpersonal and rapport-building skills.
  • Bachelor’s degree or equivalent experience.

 

Desired:

 

Experience with Epic Healthy Planet and/or knowledge of population health

 

 

Department: Montefiore Information Technology Bargaining Unit: Non Union Campus: YONKERS  Employment Status: Regular Full-Time Address: 4 Executive Plaza, Yonkers
Shift: Day Scheduled Hours: 8:30 AM-5 PM Req ID: 150981 

 

Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law. 

 

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