Appl Spec/Interm/Call Back - Canopy Advanced Support Team (CAST) - Cleveland/Kings Mountain:
Carolinas HealthCare System

Carolinas HealthCare System
Shelby North Carolina

Job Req ID: 154612

Position Number: 00156242

Employment Type: Full Time

Shift: Day

Shift Details:

Standard Hours: 40.00

Department Name: IAS CAST Team

Location: CHS Corporate Operations

Location Details: 

Carolinas HealthCare System is Atrium Health. Our mission remains the same: to improve health, elevate hope and advance healing - for all. The name Atrium Health allows us to grow beyond our current walls and geographical borders to impact as many lives as possible and deliver solutions that help communities thrive. For more information, please visit



Job Summary

CHS is seeking an exemplary candidate to join the Information Services - Canopy Advanced Support Team (CAST Team).  This individual will be part of a high functioning support team responsible for providing excellent customer service to physicians on CHS’ clinical systems in the Cleveland and Kings Mountain area. In this high-profile role the candidate will be responsible for establishing and maintaining positive working relationships with Physicians, Clinical and Operational Leaders. 


 Essential Functions

· Responsible for ongoing provider educational and support activities with the electronic medical record system (Canopy/Cerner).  Experience with the system Cerner PowerChart/Millennium EMR and hospital workflows highly desired. 

· Provides enhanced customer support through troubleshooting, research/fact finding and training opportunities. 

· Promotes Canopy adoption and use of the system through monitoring metrics and Cerner efficiency data.   

· Provides on-site support in in person via rounding through the facilities and via telephone. In addition to remaining up to date and proficient on system enhancements through knowledge sharing, detailed training and technical documentation. 

· Participates in departmental and facility leadership meetings with heavy customer relationship management development and oversite.    

· Creates Canopy Communications and must possess excellent verbal and written skills.

· Develops PowerPoint presentations and works with Microsoft Office solutions Word, Excel, SharePoint, OneNote and Outlook on a regular basis. 

· Responsible for an On Call Rotation after hours and support coverage for providers on a regular basis. 


Physical Requirements
Work is subject to high-level visibility through verbal and written communications with senior hospital management, associated project deadlines, personnel evaluation, and counseling. Must be available for on-call support on a regular basis. Must be able to lift objects that weigh up to 35 lbs. Due to project requirements, overtime will be required, as needed.

Education, Experience and Certifications
High School Diploma or GED required; Bachelors Degree in Computer Science, Business Administration or related job field preferred. Experience in Microsoft Office, databases, Software Development packages, programming languages, SQR, Crystal, Unix and AIX. Experience in an educational background should have Information Systems or Business-Related internships or Part-time employment experiences. Two years work experience with IS Technology preferred. Health care industry experience preferred.





At Carolinas HealthCare System, our patients, communities and teammates are at the center of everything we do. Our commitment to diversity and inclusion allows us to deliver care that is superior in quality and compassion across our network of more than 900 care locations.


As a leading, innovative health system, we promote an environment where differences are valued and integrated into our workforce. Our culture of inclusion and cultural competence allows us to achieve our goals and deliver the best possible experience to patients and the communities we serve.


Posting Notes: Not Applicable

Carolinas HealthCare System is an EOE/AA Employer

Basic Qualifications