Analyst II - Info Systems:
Advocate Health

Advocate Health
Rosemont Illinois

At Advocate Health Care we understand that a healthy environment is vital to human health. Nationally recognized for environmental excellence, we strive to mitigate environmental harm and contribute to the well being and health of our associates, patients, visitors and the communities we are privileged to serve. Be a part of a movement in health care invested in reducing its environmental impact and creating healthier spaces for our patients to heal, physicians to practice and associates to work.


ANALYST ll, Advocate Contact Center, Rosemont, Illinois

  • Full time, Days
  • Advocate Contact Center, Rosemont, Illinois


Evaluate, plan, configure, install and maintain fairly complex system implementations to support the business needs of the organization and operating units. Provide planning and support consulting services to ensure the maximization of new and existing investments and resolve fairly complex business problems.

  • Provides analytical, technical and problem resolution services
  • Develops, implements and adheres to policies, procedures and standards
  • Provides business services to assigned facilities and system wide service lines
  • Develops staff
  • Maintains awareness of health care environment and information systems technology
  • Manages, coordinates, plans and participates in projects
  • Establishes and maintains positive customer relationships


  • BA/BS in Business or Computer Science.
  • (3~4 years) in Information Systems evaluating, configuring and installing complex system implementations.
  • One year experience in IT supporting a Contact Center 24/7 is preferred.
  • Telecolm experience is a plus.
  • Demonstrated written and verbal communication skills.
  • Demonstrated technical, analytical, and problem solving abilities.
  • Excellent team player and customer service orientation. 
  • Extensive travel to Advocate sites is required: and occasional out~of~town travel is required.
  • On~call rotation support is required.



About Advocate Health Care


Advocate Health Care is the largest health system in Illinois and one of the largest Accountable Care Organizations in the country. A national leader in population health management, Advocate operates nearly 400 sites of care and 12 hospitals, including three of the nation’s 100 Top Hospitals, the state’s largest integrated children’s network, five Level I trauma centers (the state’s highest designation in trauma care), three Level II trauma centers, one of the area’s largest home health and hospice companies and one of the region’s largest medical groups. Advocate trains more primary care physicians and residents at its four teaching hospitals than any other health system in the state. As a not-for-profit, mission-based health system affiliated with the Evangelical Lutheran Church in America and the United Church of Christ, Advocate contributed $692 million in charitable care and services to communities across Chicagoland and Central Illinois in 2016. Advocate is part of Advocate Aurora Health, the 10th largest not-for-profit, integrated health system in the United States. We help people live well.




Basic Qualifications