Analyst I Patient Fin Svcs:

Philadelphia Pennsylvania

Req ID: 16449

Shift: Days

Employment Status: AF - Active - Regular - Full Time 

Job Summary

Under the supervision of the Supervisor of Revenue Cycle Financial Analyst, this position will be responsible for supporting accounts receivable processes, staff production, quality assurance within the various PFS departments.  This position will manage the day-to-day data collection and analytic actions required to produce meaningful information to staff and management.  This position requires a high degree of pro-active involvement and an analytical approach to appropriately maintain the integrity of sensitive, detailed information pertaining to patients, medical record keeping and financial transactions within EPIC and CHOP related sub-systems. 


This position is also responsible to assist both the initial billing/collections system orientation and technical support.  This position also serves as a source for various departments within patient financial services and other departmental stakeholders for matters related to process improvement. They are responsible for the implementation and reporting of a robust quality review program for staff and service site-specific operations.   This creates a routine of process breakdowns and results of productivity standards, with an understanding of why standards are not being met with correlated accountable action items for staff and management

Job Responsibilities

  • Manage Data Analysis & Quality Assurance for the PFS Departments, tasks include:
  • Providing support for Hospital, Physician Billing, Support Services, Specialized Services, Cost Estimation and the other areas in compiling reports in various formats
  • Supports department operations and performs a variety of reconciliation reports and analytical data for PFS department
  • Assisting with operationalizing the KPI metrics activities needed for leadership to manage operations and report to various committees
  • Analyze third party vendor cost analysis
  • Pulling data from source systems, creating analytic summaries, ensuring the validity/accuracy of data presentations
  • Manipulating data & performing analysis through complex use of Microsoft excel and other analytic tools
  • Identifying payor trends and summarizing to management
  • Documenting findings and  root cause(s)
  • Analyzing productivity/production standards. Create various dashboards to assist with monitoring department performance
  • Assisting management in making recommendations for staff and system improvements
  • Gathering relative documents from payor websites to stay assist department with staying current as needed
  • Conducting quality audits for the PFS staff, presents audit results, and provides feedback & recommendations to PFS management.
  • Demonstrating knowledge of methods and techniques of instruction with the ability to effectively leverage subject matter expertise through participation and support of existing staff education platforms
  • Assisting in compiling reports in various formats, as needed
  • System Issues and Process Improvement within EPIC, CHOP and Billing Editor, task include
  • Identifying, reporting and tracking all system related operational issues to minimize negative impact; implementing solutions and monitor long-term fix is operational.

Required Licenses, Certifications, Registrations

Required Education and Experience

Required Education:

Bachelor’s Degree in Business, Finance, Accounting, or related field required


Required Experience:

At least three (3) years’ work experience in a healthcare finance, accounting, billing, business role/environment

Additional Technical Requirements

  • Must have proficiency in Excel (use of pivot tables, data connections, advanced formula use, presentation and graphics)
  • Must have excellent presentation skills and be very comfortable presenting findings and recommendations to multiple levels of staff & management
  • Must possess strong understanding of Patient Financial Services procedures and operations
  • Excellent communication skills and demonstrated organizational skills.
  • Strong interpersonal skills a must. 
  • Must be organized, analytical, and detail-oriented.
  • Ability to work independently towards specific goals and objectives and provide recommendations for improvement.
  • Must be able to implement procedural changes; monitor ongoing progress.

All CHOP employees who work in a patient building or who provide patient care are required to receive an annual influenza vaccine unless they are granted a medical or religious exemption.

Children's Hospital of Philadelphia is committed to providing a safe and healthy environment for its patients, family members, visitors and employees. In an effort to achieve this goal, employment at Children's Hospital of Philadelphia, other than for positions with regularly scheduled hours in New Jersey, is contingent upon an attestation that the job applicant does not use tobacco products or nicotine in any form and a negative nicotine screen (the latter occurs after a job offer).

Children's Hospital of Philadelphia is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.

VEVRAA Federal Contractor/Seeking priority referrals for protected veterans.  Please contact our hiring official with any referrals or questions.

CHOP Careers Contact 

Talent Acquisition

2716 South Street, 6th Floor

Philadelphia, PA 19146 

Phone: 866-820-9288



Basic Qualifications