Banking Center Manager at Gulf Freeway-1202872
Banking Center Manager II
We invite you to explore the award-winning culture, people, rewards and opportunities that make Comerica Bank so special. Make your next career choice a confident one. The Banking Center Manager is responsible for the overall leadership, management and success of a Retail Banking Center. This is accomplished by 1) meeting or exceeding sales goals, 2) providing effective leadership, 3) achieving prescribed customer service levels, 4) possessing a thorough knowledge of the Bank's products and services, policies, procedures and operating systems, 5) developing and expanding customer relationships and 6) executing operational management objectives.
Successful incumbents show managerial courage, provide development to direct reports, focus on the customer, have a drive for results, are adept at managing vision and purpose, have presentation skills and promote problem resolution.
Comerica Bank uses IBM Lotus Notes for database, calendaring and e-mail functions.
This Banking Center Manager (BCM II) position is located at 9997 Almeda Genoa Road, Houston, TX 77075 and reports to the District Manager or the Regional Manager. This banking center type is small/medium which refers to growth potential, sales volume, deposit, loan size, staff size and degree of operational complexity.
1. Sales Leadership
a. Lead and direct sales, service and business development activities to achieve targeted results in the categories of deposits and customer relationship growth, customer retention, revenue, market share and customer/employee commitment and satisfaction.
b. Make proactive calls to high-value customers and non-customers in order to identify potential opportunities for retention and growth of customer relationships.
c. Develop and maintain relationships with assigned internal business partners such as Mortgage, Small Business Banking, Wealth and Institutional Management, Business Banking and Securities; in order to develop lasting customer relationships and refer clients and prospects to each other.
d. Actively coach and model behaviors concerning sales and services. Use all sales tools, including profiling customers' needs through the use of various technologies and sales coaching tools to ensure a consistent and valued customer experience.
2. Talent Leadership
a. Lead, coach and manage a banking center team. Ensure the development and performance of employees in the areas of remarkable customer experience, service excellence, relationship management, in-depth consumer and business product/service knowledge and execution.
b. Manage and be held accountable for individual and team sales production goals and quality service levels.
c. Develop and manage a high-performing team. Directly manage the Human Resources processes for employees including selection, training, performance management, disciplinary actions, individual career development and retention.
a. Accountable for the compliance with applicable federal, state, and local laws and regulations; and Comerica policies and procedures. Recommend corrections when necessary. Ensure compliance and completion of necessary compliance related training.
b. Provide transactional customer service, including but not limited to the following: Accept and process deposits, withdrawals and payments and handle other over the counter and mail transactions, as needed.
a. Demonstrate Comerica's commitment to the communities in which we serve by being actively involved in the local community organizations.
a. All other duties as assigned.
We know that our employees are critical to our overall success. We are dedicated to investing in their future to maintain long-term relationships for lasting commitments. One of the ways we do this is to offer a comprehensive package of compensation and benefits programs which are regularly reviewed to maintain them at competitive levels. Your salary will be commensurate with your work experience.
Travel is not required of this position.
- Bachelor’s degree from an accredited university OR 4 years of Financial Services experience
- 4-5 years of management experience with staff development; i.e., direct management of staff to include responsibility for coaching, sales leadership and operations
- 3 years of business development experience in Retail or Financial sales
- 1 year of experience with MS Word and MS Excel
Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned by the Business Bank, the Retail Bank, and Wealth & Institutional Management. Comerica's more than 9,200 colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.
Upon offer, Comerica conducts a comprehensive background check and a hair follicle drug test, additionally a favorable background check screening, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.
Comerica is proud to be an Equal Opportunity Employer, committed to workplace diversity.
Primary Location: US-TX-Houston
Job: Banking Center Management/Teller
Shift: Day Shift
Work Hours (Example: 8:00am - 5:00pm Monday - Friday): 7:15 a.m. - 6:15 p.m. Monday - Friday;